1. Returns
We want you to be completely satisfied with your herbal products. If you are not happy with your purchase, you may return unused, unopened items in their original packaging within 30 days of delivery for a full refund or exchange.
2. Return Process
To initiate a return, email us at hello@herbo.com with your order number and the reason for the return. We will issue a Return Merchandise Authorisation (RMA) number and return instructions. The customer is responsible for return shipping costs unless the return is due to an error on our part.
3. Refunds
Once we receive and verify the returned item(s), refunds will be processed to the original payment method within 5–10 business days. Original shipping costs are non-refundable. A restocking fee may apply in certain circumstances.
4. Exchanges
If you would like to exchange a product, please indicate your preference when requesting the return. We will process the exchange after receiving and verifying the returned item. Additional shipping charges may apply for exchanges.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photographs of the damage. We will arrange a replacement or full refund at no additional cost. Requests made after this window may not be accepted.
6. Non-Returnable Items
For hygiene and safety reasons, opened or partially consumed herbal supplements, tinctures, teas, and topical products cannot be returned. These items will be clearly marked "non-returnable" on the product page.
7. Return Address
Herbo Returns Department
123 Green Valley Rd
Portland, OR 97201
United States
8. Policy Updates
We reserve the right to update this policy at any time. Changes will be published on this page. Continued use of our store after changes constitutes acceptance.